tag:blogger.com,1999:blog-27336705.post4613666721884100522..comments2023-04-02T08:24:38.047-05:00Comments on The world according to Herbert: My United Airlines BluesHerberthttp://www.blogger.com/profile/06676965132906102770noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-27336705.post-16687933929630993392011-03-15T22:20:16.730-05:002011-03-15T22:20:16.730-05:00Don't even get me started with United. They ar...Don't even get me started with United. They are the worst.Karenhttp://myspace.com/karen...noreply@blogger.comtag:blogger.com,1999:blog-27336705.post-9916229839843850482011-03-15T09:33:58.765-05:002011-03-15T09:33:58.765-05:00They really need to get boycottedThey really need to get boycottedJane Fiernoreply@blogger.comtag:blogger.com,1999:blog-27336705.post-43834119638972680602011-03-14T18:29:06.307-05:002011-03-14T18:29:06.307-05:00That is crazy.That is crazy.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-27336705.post-77721089462230399242011-03-14T16:23:47.821-05:002011-03-14T16:23:47.821-05:00United baggage customer service is a joke. Almost...United baggage customer service is a joke. Almost exactly a year ago my wife and I flew to New Jersey (where our wedding was) to Chicago for the weekend for some wedding related activities, one of which was having our engagement pictures taken. Since it was a weekend trip, we only had carry-on luggage. Because of these checked baggage prices, EVERYONE carries bags on and we had to gate-check our carry-ons. Well, United somehow managed to lose her bag (that was GATE CHECKED!). Long story short, it took over 24 hours for them to locate the bag (which somehow got mutilated) and get it delivered to us. We missed our engagement shoot because she was wearing something not so fit for engagement pictures (her words, not mine as I always thing she's beautiful) and continually received the run-around from United's India-based call center who had no clue what was going on. We haven't flown United since. My conclusion through our ordeal (and yours): United customer service call centers will only make you feel like they are taking care of you, they actually have no ability to change the way your situation is handled.RobLindquhttps://www.blogger.com/profile/12540275482808174435noreply@blogger.comtag:blogger.com,1999:blog-27336705.post-22650107489408408782011-03-12T19:44:57.113-05:002011-03-12T19:44:57.113-05:00Sorry to hear about this Herbert! I had things sto...Sorry to hear about this Herbert! I had things stolen from my luggage on a flight to Maui. Deaf ears were in plentiful supply at the Customer Service counter!Rich Crusehttps://www.blogger.com/profile/05583689301943871943noreply@blogger.com